Feedback
At MediNorth, your views matter.
Whether you've received medical care from us, you've used our event medical services at your event, attended a training course, or worked alongside us, we value all feedback, positive or constructive. Your comments help us maintain high standards, recognise great performance, and continuously improve how we deliver care and support.
Why Your Feedback Matters
- It helps us understand what we’re doing well
- It highlights areas where we can improve
- It ensures we continue to meet the needs of our clients, patients, and partners
- It supports the development and recognition of our staff
We take every comment seriously, and we use your feedback to shape internal training, review our procedures, and celebrate exceptional service.
What Happens After Leaving Feedback
Once we receive your feedback, we take the following steps:
- Acknowledgement
We’ll confirm receipt of your message, whether it’s praise, a suggestion, or a concern. - Internal Review
Your feedback is shared with the relevant team or manager. If you’ve raised an issue, we will investigate it promptly and fairly. - Follow-Up (if requested)
If you’ve asked for a response, we’ll follow up to let you know what actions we’ve taken or what changes are being made. - Learning and Improvement
All feedback is recorded and reviewed regularly to inform staff training, improve our systems, and celebrate outstanding service. - We believe in accountability and continuous improvement, your voice helps shape the care we deliver.
How To Leave Feedback
You can leave feedback quickly and easily using the form below. Alternatively, you're welcome to contact us directly by phone.
If you're providing a complaint or raising a concern, please be assured it will be handled in line with our formal complaints procedure, and responded to respectfully and in confidence.